Get in Touch With Us
This is the page to use if you want to reach the editorial team behind Non Gamstop Casinos — to flag an error, ask how a bonus term actually works, or query something you have read in one of our casino reviews. We research and write about non GamStop casinos for UK readers; we do not operate any casino, hold any player funds, or have access to your account with an operator. That distinction matters, so the first section below explains where each type of enquiry should really go.
Email us directly
Write to us at [email protected]. Email is the only channel we run, and a person reads every message. We aim to reply within two working days, though corrections that require us to re-check an operator's terms and conditions can take longer.
To help us answer properly, include:
- The page on thebrookingcollection.org you are writing about, and the section or claim in question.
- The casino brand involved, if any.
- What you believe is wrong or unclear, and a link or screenshot of the operator's own terms if you have one.
- The date you saw the information — offer terms change frequently and a dated report is far easier to verify.
Please do not send us account numbers, passwords, copies of ID documents, card details or wallet keys. We have no way to act on them and no reason to hold them. Information current as of 23 September 2026.
Where to take a complaint about a casino
We cannot recover a withdrawal, unlock a bonus, reverse a confiscated balance or intervene in a verification dispute. If you have a live problem with an operator, the order that usually works is:
- Raise it with the casino's own customer support in writing, and keep the transcript. Ask for a written decision and a reference number.
- Escalate through the operator's formal complaints procedure — most publish a timescale, commonly measured in weeks rather than days.
- If the operator holds an overseas licence, check whether its regulator or a named alternative dispute resolution body accepts player complaints, and what deadline applies.
- Tell us what happened. We cannot arbitrate, but a pattern of unresolved withdrawal disputes, moving goalposts on source-of-funds checks or unexplained account closures is exactly the kind of evidence that changes how we rate a site.
Be aware that casinos outside the Great Britain licensing system sit outside the UK Gambling Commission's remit, so the Commission cannot investigate a complaint against them. Your protection comes from whichever overseas authority licenses the operator, and those regimes vary considerably in how much they will do for an individual player.
Questions we answer most often
A large share of the post we receive falls into the same few areas, so it is worth saying in advance what we can and cannot help with.
Bonus terms and wagering
We will happily explain how a wagering requirement is calculated, what game contribution means when slots count 100% but roulette counts 10% or nothing, why a maximum bonus bet clause can void winnings, and how a cashout cap limits what you can actually withdraw from a no-deposit or free spins offer. What we will not do is predict whether a particular operator will pay out. The headline figures on our comparison cards are the advertised offers — the binding version is always the operator's own terms page.
Payments in pounds
Ask us about GBP accounts, debit card deposits, bank transfers, e-wallets, PayPal availability (which is rare outside the UK-licensed market) and cryptocurrency, and we will tell you what we have been able to verify and what we have not. We cannot confirm that a specific method will work for your bank on a given day. Card issuers block gambling transactions at their own discretion.
Corrections
Minimum deposits, withdrawal limits, processing times and licensing details all move. If a page on this site is out of date, tell us and we will re-check the source and amend it. We distinguish between what we have confirmed, what is casino advertising, and what remains an open question — and we will say so on the page.
How our commercial relationships work
Some links on thebrookingcollection.org are commercial, and the publisher may earn a commission if you open an account through them. That has no bearing on which casinos appear or in what order. Our rankings come from a documented editorial review — bonus terms and wagering, payment options for British customers, stated withdrawal timescales and limits, KYC and source-of-funds practice, game range and software providers, sportsbook depth, support responsiveness and the responsible gambling tools on offer. Editorial ratings are our own assessment; they are not customer review scores and they are not the result of anyone on our team depositing or playing. Commission never buys a position, and if you believe a review reads as though it did, say so in your email.
Partnership and operator enquiries
Operators and affiliate managers are welcome to write in. Please include the licensing jurisdiction, the licence holder's corporate name, accepted currencies and payment methods for UK customers, current withdrawal limits and processing times, and full bonus terms. We do not publish supplied copy, do not accept payment for a rating, and will not remove a documented criticism as a condition of a commercial arrangement. Factual corrections, on the other hand, we make promptly and without fuss.
Examples of what we ask about
These are the advertised offers from the operators currently listed on our ranked non GamStop casino comparison, and the kind of detail we chase before writing about them:
| Casino | Advertised welcome offer | What we ask the operator to confirm |
|---|---|---|
| Betmica | 570% up to £5,700 + 270 free spins | Wagering multiple, maximum bet while a bonus is active, cashout cap on spin winnings |
| Kikibet | 350% up to £5,555 and 300 free spins | Whether the package is split across deposits, and the expiry window |
| Betninja | £1,000 bonus and 100 free spins for new players | Minimum qualifying deposit and excluded payment methods |
| WinnerIsland | Up to €1,000 + 100 free spins | Whether a GBP account is offered, and the conversion cost if not |
| Zombillion | 250% up to £4,000 + 200 free spins | Game contribution rates across slots, blackjack and roulette |
| Smash Casino | 600% up to €10,000 slots package | Slot-only restrictions and maximum withdrawal from bonus funds |
| Nightluck | €6,400 + 280 free spins + 805% | How the tiers stack, and the wagering applied to each |
| CoinPoker | 150% up to $2,000 | Crypto-only funding, USD conversion and rake-based release terms |
| Rivo | 1000% up to €10,000 + 25% cashback | Whether cashback is cash or bonus, and any wagering attached |
| Daytonaspin | 255% up to £4,500 + 255 free spins | Free spin value, eligible titles and expiry |
Percentages of that size are matched by wagering requirements of a matching size. Treat the headline as the ceiling on bonus credit, never as money you can withdraw.
Three offers readers ask about most
These come up in our inbox more than any others, so here is our short view on each — including the part the advertising leaves out.
Betmica
Our top-rated listing at 10.0, largely because the package is the most generous headline on the list and it is quoted in pounds, which spares UK players a conversion spread on every deposit and withdrawal. Readers ask us whether 570% is real: the percentage is real, the usable value depends entirely on the wagering multiple, the maximum stake permitted while the bonus is live and any cap on what can be cashed out. The limitation is structural rather than specific to this brand — a bonus of that scale takes substantial turnover to clear, and one oversized spin can void it. Check the maximum bet clause before your first spin.
Kikibet
Rated 9.9 and included because it pairs a large sterling-denominated match with 300 free spins, which suits readers who want spin volume rather than one big match. The practical question is how the package is divided — multi-deposit welcome packs often require you to keep depositing to reach the advertised maximum, and the later tranches frequently expire before most players get to them. Budget against the first deposit only.
Betninja
Rated 9.8. It earns its place for a flat, legible offer: £1,000 and 100 free spins, with no percentage arithmetic to decode. That clarity is the point — readers who find stacked multi-tier packages confusing tend to get on better here. The limitation is that a round headline number still says nothing about wagering, minimum qualifying deposit or which slots the spins are restricted to, and free spin winnings are commonly capped. Ask support in writing before you deposit, and keep the reply.
Responsible gambling — and why we cannot remove you from GAMSTOP
We receive messages asking us to lift or shorten a GAMSTOP exclusion. We cannot, and neither can any casino or affiliate. GAMSTOP is a free self-exclusion scheme covering gambling businesses licensed by the UK Gambling Commission to serve customers in Great Britain. You choose a minimum period of six months, one year or five years, and it cannot be cancelled early. Casinos licensed overseas are not connected to the scheme, which is precisely why they are able to accept registrations from excluded players — accepting UK customers is not the same as being authorised by the Commission to do so.
If you registered with GAMSTOP because gambling had become a problem, please treat that decision as still standing. Support in the UK is free and confidential:
- GamCare runs the National Gambling Helpline on 0808 8020 133, open 24 hours a day, with live chat available.
- Blocking software such as bank-level gambling blocks and device-level blockers works independently of any casino and covers sites GAMSTOP does not reach.
- Operator tools — deposit limits, loss limits, time-outs and account closure — are worth setting on day one rather than in a crisis, though availability varies widely outside the Great Britain regime.
If your message concerns your own gambling or someone else's, say so at the top and we will respond with signposting rather than commercial suggestions. Gambling is entertainment that costs money; it is not a way to make an income or recover a loss.
Who may write to us
This site is intended for adults aged 18 or over. We do not correspond with anyone below that age, and we do not provide information designed to help a self-excluded person evade a block. Beyond that, anyone is welcome — readers, researchers, journalists, support organisations and operators alike.
Before you send
If your question is about how bonuses, wagering or withdrawals work in general, the guides on this site may already answer it, and our reviewed casino shortlist sets out the terms we have been able to verify for each operator. If it is specific to your account, the casino's own support team is the only party that can act. Everything else — corrections, gaps, disagreements, suggestions for what we should cover next — goes to [email protected], and we will get back to you.
Signed off by Ross MacMillan, editor. Last reviewed 23 September 2026.